London Venues

Regional Venues

Familiarisation

Introducing eBay and how is works

The internet revolution

Registering, buying and selling footprints

Recent Trust & Safety initiatives

Fighting counterfeits

Seller & buyer fraud

Spoof & Spam - examples & affects

Account Guards

Introducing PayPal and how it works

eBay investigation techniques

How to use eBay as an open source investigation tool i.e

Analysing listing, user ID's, bid history and feedback

Contacting eBay members

Search email address for eBay member association

Discover a member's real name & contact details without trading

Obtain a member's last 30 days trading history (seller, bidder or buyer)

Search for seller or item by postcode and filter results

Have eBay monitor the site for you 24/7 and email you hits

eBay reviews, guides and "About Me" pages

Making the most of the data obtained

Escalating cases to and working with Law Enforcement

eBay & PayPal Fraud Investigation Team overview

Working with eBay

Conducting convert investigation

Introducing the eCops Investigation Tool

Getting the most from VeRO

Rights Owner's Role v eBay's Role

Reporting listings efficiently & accurately

Using favourites search

Reporting repeat offenders

Creating an About Me page

Communicating with sellers

Responding to user inquiries

Obtaining Information about Sellers

Asking eBay to cooperate in criminal or civil actions

Investigating the internet

How to locate an Internet Address (IP)

Email addressing (understanding email headers etc)

How Google works

Basic Google search techniques

Other Google databases

Other search engines

Useful tools and techniques

Covert investigations

Handling the evidence

Non Government Organisations

"We have extended our Law Enforcement training programme to share our knowledge & experience in effective eBay investigation with NGOs" John Needham Director of eCops Ltd.

eBay awareness and investigation techniques

Counterfeit trade accounts for 7% of global GDP and is now the fastest growing industry in the world.  The cost of crime to UK commerce has been calculated at a massive 11% of turnover. The internet evolution continues to afford an ever expanding outlet for counterfeit and stolen goods.
	eBay has a global presence in 37 markets, has approaching 250 million registered users worldwide trading more than $1, 839 worth of goods every second.  The UK eBay customer base is also growing exponentially and now exceeds one third of the adult population. With thousands of items being traded each day, eBay is having an increasing impact on the commercial investigator’s role.
With that in mind new and different methods must be deployed in the fight-back against brand abuse and other crime on the internet but the incredible speed of the internet evolution can leave investigators scrambling to catch up. Competency in internet and eBay investigations has become a prerequisite of the job. However commercial investigators have historically been denied the opportunity to undertake law enforcement style training so have been unable to realise their full potential. This is why, for the first time ever in the UK, eCops has made formalised specialist training available to commercial investigators. Through our seminars, commercial investigators will learn from the experts how to conduct effective eBay investigations, essential internet techniques and practices for employing eBay’s help in reducing their company’s losses to a minimum. The effectiveness of those engaged in commercial or other investigative work can be enhanced by a good working knowledge of eBay and the internet’s potential bringing hitherto untapped benefits to practitioners and the organisations they represent.

How to get the most from VeRO

To help keep the site free of infringing items, eBay has created the Verified Rights Owner (VeRO) Programme and holders of intellectual property rights (such as a copyright, trademark or patent) are encouraged to participate.

We aim to inform and empower VeRO members to more effectively detect, report and investigate infringing items to eBay. We will reveal the techniques and procedures necessary to minimise the effects of brand abuse on eBay and divulge how to engage with eBay in civil or criminal actions against offenders.

These specialist seminars are not available from any other company and only we have the specialist expertise necessary to deliver them. Although currently only held in London, our seminars will role out across the UK throughout 2008.

London venues	Regional venues